Lisbon Spanish & Basque Customer Care Specialist

Tavrion Dynamics; Braga; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Health insurance

Flight reimbursement

Portuguese language classes

Company accommodation

Job summary

Tavrion Dynamics is seeking a Customer Care Specialist to join its international team in Lisbon, Portugal. You will be the first point of contact for customers, handling account questions, subscriptions, payments, and technical issues with a friendly, professional approach.

The role requires fluency in Spanish and Basque (C1/C2) and good English (B1). A 12-month contract, full-time hours, and rotation shifts are provided, with company accommodation option available and flight reimbursement per

Qualifications

• Fluent in Spanish and Basque (C1/C2)
• Good English communication skills (B1)
• Previous customer service experience is a plus
• Comfortable with digital platforms and technology
• Willingness to work a rotating schedule

Responsibilities

• Provide customer support in Spanish & Basque via phone, email, and digital channels.
• Assist customers with account, subscription, billing, and technical inquiries.
• Troubleshoot issues and provide clear and effective solutions.
• Handle customer concerns professionally and with empathy.
• Ensure every interaction delivers a high-quality customer experience.
• Collaborate with internal teams when issues require further assistance.

Skills

Spanish fluency

Basque fluency

English ability

Job description

Tavrion Dynamics is seeking a Customer Care Specialist to join its international team in Lisbon, Portugal. You will be the first point of contact for customers, handling account questions, subscriptions, payments, and technical issues with a friendly, professional approach.

The role requires fluency in Spanish and Basque (C1/C2) and good English (B1). A 12-month contract, full-time hours, and rotation shifts are provided, with company accommodation option available and flight reimbursement per