Spanish & Galician 24/7 Remote Support Specialist

Personalbüro U. Herrmann; Leiria; Remote; EUR 24,000 - 32,000; Full time

Job summary

Personalbüro U. Herrmann is seeking a remote customer support specialist for mainland Portugal, with an occasional Lisbon hub visit for training or setup. You will handle account management, billing enquiries, and technical questions, delivering empathetic, clear help across time zones.

You will work in a multicultural, collaborative team and contribute to excellent customer experiences while adhering to service standards and performance targets.

Qualifications

• Experience in customer support or call center environments.
• Ability to explain technical information clearly to non-technical users.
• Strong communication and empathy in interactions.

Responsibilities

• Provide professional, friendly customer support for accounts and billing.
• Troubleshoot technical issues and propose effective solutions.
• Explain streaming products and features accurately to customers.
• Maintain high customer satisfaction while meeting quality standards.

Skills

Customer support

Account management

Billing enquiries

Troubleshooting

Job description

Personalbüro U. Herrmann is seeking a remote customer support specialist for mainland Portugal, with an occasional Lisbon hub visit for training or setup. You will handle account management, billing enquiries, and technical questions, delivering empathetic, clear help across time zones.

You will work in a multicultural, collaborative team and contribute to excellent customer experiences while adhering to service standards and performance targets.