Remote Spanish & Galician Customer Support Expert

CloserHire; Lisboa; Híbrido; EUR 10 000 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private Health Cover

Meal Allowance

Resumo da oferta

CloserHire is recruiting for a Spanish & Galician-speaking Customer Support Expert for a remote role in Portugal. You will be the first point of contact for customers, assisting with account management, billing enquiries, and product questions.

The position is full-time, 40 hours per week, with accommodation included and a rotating shift schedule. You will join a fast-paced team and deliver empathetic, solution-oriented support in English and Spanish/Galician.

Qualificações

• Full professional fluency in Castilian Spanish.
• Full professional fluency in Galician.
• English at B1 level or higher.
• Excellent communication and interpersonal skills.
• Customer service mindset with problem-solving.
• Comfortable with technology and digital platforms.
• Empathetic, adaptable, and detail-oriented.
• Ability to work in a fast-paced, team-oriented environment.

Responsabilidades

• Provide professional, friendly customer support for accounts, billing, and product questions.
• Troubleshoot technical issues and offer effective solutions.
• Deliver accurate information about streaming products, services, and features.
• Identify customer needs and resolve inquiries promptly while maintaining quality.
• Maintain high customer satisfaction and meet performance standards.

Conhecimentos

Spanish fluency

Galician fluency

English proficiency B1+

Customer service

Communication

Problem solving

Tech-savvy

Team oriented

Descrição da oferta de emprego

CloserHire is recruiting for a Spanish & Galician-speaking Customer Support Expert for a remote role in Portugal. You will be the first point of contact for customers, assisting with account management, billing enquiries, and product questions.

The position is full-time, 40 hours per week, with accommodation included and a rotating shift schedule. You will join a fast-paced team and deliver empathetic, solution-oriented support in English and Spanish/Galician.