Spanish + English Customer/Technical Support Representative

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 34,000; Full time

Job summary

Cross Border Talents is seeking a Customer/Technical Support Representative in Lisbon, Portugal. The role requires support via phone and email in Spanish and English, with a rotational 24/7 shift pattern and an onsite model. Start date: 23/11/2026, 40 hours per week.

The ideal candidate has at least 2 years in technical support, strong communication skills, and the ability to de-escalate situations. EU passport or Portuguese work documents are required.

Qualifications

• Minimum 2 years in technical support.
• Fluency in Spanish and English.
• Excellent communication, empathy and problem-solving.
• EU Passport or valid Portuguese work documents.

Responsibilities

• Provide customer and technical support via phone and email, assisting customers with device usage, troubleshooting, and technical issues.
• Process orders, handle invoicing and shipment tracking, manage sensitive information, and resolve customer concerns professionally.

Skills

Spanish

English

Communication

Problem solving

Job description

Customer/Technical Support Representative
Language: Spanish and English

Location: Lisbon, Portugal

Work model: Onsite

Start date: 23/11/2026

40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, 24/7

Provide customer and technical support via phone and email, assisting customers with device usage, troubleshooting, and technical issues. Responsibilities include processing orders, handling invoicing and shipment tracking, managing sensitive information, and resolving customer concerns professionally.

Requirements

• Minimum of 2 years' experience in technical support.
• Fluency in Spanish and English.
• Excellent communication, empathy, and problem-solving skills.
• Ability to de-escalate difficult situations and work effectively in a team.
• Strong willingness to learn and adapt quickly.
• Necessary Documentation: EU Passport or valid Portuguese work documents