Spanish Customer Support Representative

The Lemon Consulting; Lisboa; On-site; EUR 9,000 - 12,000; Full time

Benefits offered by this job

Performance bonus

Meal allowance

Health insurance after 6 months

Relocation support

Accommodation support

Job summary

The Lemon Consulting is hiring a Customer Support Representative in Lisbon/Porto, Portugal. The role is 100% on-site and offers full-time employment with a monthly gross salary of 945€.

You will be the first point of contact for a global user community, handling calls, chats and emails with a focus on resolution and quality communications. Applicants must be based in Portugal (Lisbon) or willing to relocate to Porto, hold a high school diploma, and be fluent in Spanish (C2) and English (B2).

Qualifications

• Spanish at C2 level and English at B2 level.
• High school diploma.
• Customer service skills including complaint handling, troubleshooting and problem solving.
• EU citizenship.
• Based in Lisbon or willing to relocate to Porto.
• Available for on-site work in 24/7 rotating shifts.

Responsibilities

• Provide friendly, efficient support as the first point of contact for a global community of users.
• Handle and resolve customer issues across inbound calls, chats and emails.
• Identify and escalate issues appropriately.
• Write thoughtful, accurate responses and customize prepared templates for communications.
• Research and troubleshoot problems using available resources.
• Arbitrate between users when needed.
• Manage multiple concurrent tasks effectively.

Skills

Customer service

Complaint handling

Troubleshooting

Communication

Multitasking

Education

High school diploma

Job description

Position: Customer Support Representative

Location: Lisbon/Porto, Portugal

Work model: 100% On-site

Employment type: Full-time

Salary:945€ gross per month

DUTIES AND RESPONSIBILITIES

• Provide friendly, efficient support as the first point of contact for a global community of users
• Handle and resolve customer issues across inbound calls, chats and emails
• Identify and escape issues appropriately
• Write thoughtful, accurate responses and customise prepared templates for customer communications
• Research and troubleshoot problems using available resources
• Arbitrate between users when needed
• Manage multiple concurrent tasks effectively

REQUIREMENTS

• Spanish at C2 level and English at B2 level
• High school diploma
• Customer service skills, including complaint handling, troubleshooting and problem solving
• EU citizenship
• Based in Lisbon or willing to relocate to Porto
• Available for on-site work on rotational shifts within a 24/7 operation

OFFER

• Performance bonus based on KPIs, applicable from the 4th month
• Meal allowance
• Christmas and Holiday bonuses
• Health insurance plan after 6 months on contract
• Relocation support for EU citizens, including travel ticket reimbursement
• Performance bonus of up to €120 based on KPIs, applicable from the 4th month
• Meal allowance of €8.50 per worked day, paid with salary
• 22 business days of annual leave
• Christmas and Holiday bonuses, each equal to one month's base salary
• Health insurance plan after 6 months on contract
• Relocation support for EU citizens, including travel ticket reimbursement of up to €200 (reimbursed after 3 months on receipt)
• Accommodation support of €360 per month for 3 months, plus assistance with temporary and permanent accommodation