Customer Support Representative (Spanish)

Twentooconsulting; Lisboa; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Performance bonus

Meal allowance

Christmas/Holiday bonuses

Health insurance after 6 months

Relocation support for EU citizens

Job summary

Twentooconsulting in Lisbon/Porto is hiring a Customer Support Representative to be the first point of contact for a global user community. This on-site, full-time role handles inquiries via calls, chats, and emails, resolving issues with a friendly, solution-focused approach.

Candidates must have Spanish (C2) and English (B2), a high school diploma, EU citizenship, and be based in Lisbon or able to relocate to Porto. Rotational shifts in a 24/7 operation and relocation support are provided.

Qualifications

• Spanish at C2 level and English at B2 level.
• High school diploma required.
• Customer service skills including complaint handling and problem solving.

Responsibilities

• Provide friendly, efficient support as the first point of contact for a global community of users.
• Handle and resolve customer issues across inbound calls, chats, and emails.
• Identify and escalate issues appropriately.
• Write thoughtful, accurate responses and customize prepared templates for customer communications.
• Research and troubleshoot problems using available resources.
• Arbitrate between users when needed.
• Manage multiple concurrent tasks effectively.

Skills

Spanish (C2)

English (B2)

Customer service

Complaint handling

Education

High school diploma

Job description

Position: Customer Support Representative

Location: Lisbon/Porto, Portugal

Work model: 100% On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide friendly, efficient support as the first point of contact for a global community of users

• Handle and resolve customer issues across inbound calls, chats, and emails

• Identify and escalates issues appropriately

• Write thoughtful, accurate responses and customise prepared templates for customer communications

• Research and troubleshoot problems using available resources

• Arbitrate between users when needed

• Manage multiple concurrent tasks effectively

REQUIREMENTS:

• Spanish at C2 level and English at B2 level

• High school diploma

• Customer service skills, including complaint handling, troubleshooting and problem solving

• EU citizenship

• Based in Lisbon or willing to relocate to Porto

• Available for on-site work on rotational shifts within a 24/7 operation

OFFER:

• Performance bonus based on KPIs, applicable from the 4th month

• Meal allowance

• Christmas and Holiday bonuses

• Health insurance plan after 6 months on contract

• Relocation support for EU citizens, including travel ticket reimbursement

• And many more!!