Bilingual Tech Support Specialist (EN/ES) – Onsite Lisbon

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 34,000; Full time

Job summary

Cross Border Talents is seeking a Customer/Technical Support Representative in Lisbon, Portugal. The role requires support via phone and email in Spanish and English, with a rotational 24/7 shift pattern and an onsite model. Start date: 23/11/2026, 40 hours per week.

The ideal candidate has at least 2 years in technical support, strong communication skills, and the ability to de-escalate situations. EU passport or Portuguese work documents are required.

Qualifications

• Minimum 2 years in technical support.
• Fluency in Spanish and English.
• Excellent communication, empathy and problem-solving.
• EU Passport or valid Portuguese work documents.

Responsibilities

• Provide customer and technical support via phone and email, assisting customers with device usage, troubleshooting, and technical issues.
• Process orders, handle invoicing and shipment tracking, manage sensitive information, and resolve customer concerns professionally.

Skills

Spanish

English

Communication

Problem solving

Job description

Cross Border Talents is seeking a Customer/Technical Support Representative in Lisbon, Portugal. The role requires support via phone and email in Spanish and English, with a rotational 24/7 shift pattern and an onsite model. Start date: 23/11/2026, 40 hours per week.

The ideal candidate has at least 2 years in technical support, strong communication skills, and the ability to de-escalate situations. EU passport or Portuguese work documents are required.