Spanish Customer Support Representative

Twentoo Consulting; Lisboa; On-site; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Performance bonus based on KPIs

Meal allowance

Christmas and Holiday bonuses

Health insurance plan after 6 months

Relocation support for EU citizens

Travel ticket reimbursement

Job summary

Twentoo Consulting seeks a Customer Support Representative for 100% on-site work in Lisbon/Porto, Portugal. The role involves helping a global user community via calls, chats, and emails, with rotation shifts in a 24/7 operation.

Requirements include C2 Spanish and B2 English, a high school diploma, EU citizenship, and willingness to relocate to Porto. On relocation, travel tickets are reimbursed where applicable.

Qualifications

• Spanish at C2 level and English at B2 level.
• High school diploma.
• Customer service skills, including complaint handling, troubleshooting and problem solving.
• EU citizenship.
• Based in Lisbon or willing to relocate to Porto.
• Available for on-site work on rotational shifts within a 24/7 operation.

Responsibilities

• Provide friendly, efficient support as the first point of contact for a global community of users.
• Handle and resolve customer issues across inbound calls, chats, and emails.
• Identify and elevate issues appropriately.
• Write thoughtful, accurate responses and customise prepared templates for customer communications.
• Research and troubleshoot problems using available resources.
• Arbitrate between users when needed.
• Manage multiple concurrent tasks effectively.

Skills

Customer service

Complaint handling

Troubleshooting

Problem solving

Education

High school diploma

Job description

Position: Customer Support Representative

Location: Lisbon/Porto, Portugal

Work model: 100% On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide friendly, efficient support as the first point of contact for a global community of users

• Handle and resolve customer issues across inbound calls, chats, and emails

• Identify and elevate issues appropriately

• Write thoughtful, accurate responses and customise prepared templates for customer communications

• Research and troubleshoot problems using available resources

• Arbitrate between users when needed

• Manage multiple concurrent tasks effectively

REQUIREMENTS:

• Spanish at C2 level and English at B2 level

• High school diploma

• Customer service skills, including complaint handling, troubleshooting and problem solving

• EU citizenship

• Based in Lisbon or willing to relocate to Porto

• Available for on-site work on rotational shifts within a 24/7 operation

OFFER:

• Performance bonus based on KPIs, applicable from the 4th month

• Meal allowance

• Christmas and Holiday bonuses

• Health insurance plan after 6 months on contract

• Relocation support for EU citizens, including travel ticket reimbursement

• And many more!!