Spanish Customer Support Representative

Intersoft Team SRL; Lisboa; On-site; EUR 11,000 - 16,000; Full time

Benefits offered by this job

Performance bonus

Holiday bonuses

Health insurance

Relocation support

Job summary

Intersoft Team SRL in Portugal seeks a Customer Support Representative to be the first point of contact for a global user community, onsite in Lisbon or Porto. You will handle calls, chats and emails, resolve issues, write clear responses, and escalate problems when needed. Fluency in Spanish (C2) and English (B2) is essential, plus a high school diploma and a customer-focused mindset. Relocation support for EU citizens is provided.

Qualifications

• Fluent in Spanish at C2 and English at B2.
• High school diploma.
• Customer service skills, including complaint handling, troubleshooting and problem solving.
• Based in Lisbon or willing to relocate to Porto.
• On-site work availability in 24/7 rotation.

Responsibilities

• Provide friendly, efficient support as the first point of contact for a global community of users.
• Handle and resolve customer issues across inbound calls, chats and emails.
• Identify and elevate issues appropriately.
• Write thoughtful, accurate responses and customise prepared templates for customer communications.
• Research and troubleshoot problems using available resources.
• Arbitrate between users when needed.
• Manage multiple concurrent tasks effectively.

Skills

Spanish C2

English B2

Customer service

Education

High school diploma

Job description

Position: Customer Support Representative
Location: Lisbon/Porto, Portugal
Work model: 100% On-site
Employment type: Full-time

Duties and responsibilities

• Provide friendly, efficient support as the first point of contact for a global community of users
• Handle and resolve customer issues across inbound calls, chats and emails
• Identify and elevate issues appropriately
• Write thoughtful, accurate responses and customise prepared templates for customer communications
• Research and troubleshoot problems using available resources
• Arbitrate between users when needed
• Manage multiple concurrent tasks effectively

Requirements

• Spanish at C2 level and English at B2 level
• High school diploma
• Customer service skills, including complaint handling, troubleshooting and problem solving
• Based in Lisbon or willing to relocate to Porto
• Available for on-site work on rotational shifts within a 24/7 operation
• Performance bonus based on KPIs, applicable from the 4th month
• Christmas and Holiday bonuses
• Health insurance plan after 6 months on contract
• Relocation support for EU citizens, including travel ticket reimbursement