English-Speaking Technical Customer Support Specialist – Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon is seeking a customer support specialist to assist both individual and business users with technical and account-related queries in a fast-paced environment.

You will undergo full-time, on-site training and learn new systems; eligibility requires EU passport or Portugal work permit; shifts include day and night.

Qualificações

• Fluent English with clear and easily understandable pronunciation.
• Previous Customer Support experience is mandatory.
• Technical support experience or an academic background in IT/technology is required.
• Strong troubleshooting and problem-solving ability.
• Comfortable learning technically complex products and systems.
• EU passport or valid work authorization for Portugal.
• Availability to work on-site in Lisbon.
• Flexibility for morning/day or night-shift opportunities.

Responsabilidades

• Support users with billing and invoicing queries
• Troubleshoot account access and technical issues
• Guide customers on how to use digital products and tools
• Provide support across multiple customer-contact channels
• Deliver timely and accurate solutions
• Maintain high service and quality standards

Conhecimentos

Fluent English

Customer Support experience

Technical support / IT background

Troubleshooting

Willingness to learn complex products

EU passport or Portugal work permit

On-site in Lisbon

Shift flexibility

Descrição da oferta de emprego

Main Requirements

• Fluent English with clear and easily understandable pronunciation

• Previous Customer Support experience is mandatory
• Technical support experience or an academic background in IT/technology is required
• Strong troubleshooting and problem-solving ability
• Comfortable learning technically complex products and systems
• EU passport or valid work authorization for Portugal
• Availability to work on-site in Lisbon
• Flexibility for morning/day or night-shift opportunities

About the Role
Join an international customer support team working with a leading technology platform. You will assist both individual and business users with technical and account-related queries in a fast-paced environment.

The training for this project is highly technical, so candidates should be comfortable learning new systems and troubleshooting product-related issues.

Key Responsibilities

• Support users with billing and invoicing queries
• Troubleshoot account access and technical issues
• Guide customers on how to use digital products and tools
• Provide support across multiple customer-contact channels
• Deliver timely and accurate solutions
• Maintain high service and quality standards

Schedule & Work Model

• Lisbon, Portugal
• On-site
• 40 hours/week

• Day and night shifts available, depending on the current intake

Training

• Approximately 15 working days
• Full-time technical and product training
• Customer management and on-the-job training

Eligibility
Applicants must hold an EU passport or a valid work permit for Portugal.

Apply
If you have a customer support background together with technical experience or IT knowledge, apply with your updated CV.