Spanish + English Customer/Technical Support Representative

Cross Border Talents; Lisboa; On-site; EUR 17,000 - 25,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a Customer/Technical Support Representative to provide front-line support in Spanish and English. This onsite role involves troubleshooting device issues, handling orders, invoicing, and shipment tracking while maintaining data sensitivity and professional customer interactions.

The position requires 2+ years in technical support, strong communication, empathy, and a collaborative mindset.

Qualifications

• 2+ years of experience in technical support.
• Fluency in Spanish and English.
• Strong communication, empathy, and problem-solving skills.
• Ability to de-escalate situations and work well in a team.

Responsibilities

• Provide customer and technical support via phone and email, assisting customers with device usage, troubleshooting, and technical issues.
• Process orders, handle invoicing and shipment tracking.
• Manage sensitive information and resolve customer concerns professionally.

Skills

Spanish fluency

English fluency

Effective communication

Empathy

Problem solving

De-escalation

Teamwork

Willingness to learn

Job description

Customer/Technical Support Representative
Language: Spanish and English

Location: Lisbon, Portugal

Work model: Onsite

Start date: 23/11/2026

40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, 24/7

Provide customer and technical support via phone and email, assisting customers with device usage, troubleshooting, and technical issues. Responsibilities include processing orders, handling invoicing and shipment tracking, managing sensitive information, and resolving customer concerns professionally.

Requirements:

• Minimum of 2 years' experience in technical support.
• Fluency in Spanish and English.
• Excellent communication, empathy, and problem-solving skills.
• Ability to de-escalate difficult situations and work effectively in a team.
• Strong willingness to learn and adapt quickly.
• Necessary Documentation: EU Passport or valid Portuguese work documents