Spanish & English Customer Service Representative

Cross Border Talents; Lisboa; On-site; EUR 17,000 - 21,000; Full time

Benefits offered by this job

Attendance bonus €25/11 months

Job summary

Cross Border Talents is seeking a Spanish & English Customer Service Representative to work on-site in Lisbon, Portugal. You will support customers via calls, emails and chat, handle inquiries and complaints, and manage bookings and tickets with a focus on accuracy and empathy.

The role requires 6 months of contact centre experience, fluency in Spanish and English, and flexibility for rotating shifts; travel or tourism background is a plus and knowledge of Sabre, Amadeus or Galileo is preferred.

Qualifications

• 6 months minimum contact centre experience is required.
• Fluent in Spanish and English.
• Experience in tourism or travel is an advantage.
• Experience with Sabre, Amadeus or Galileo is preferred.
• Strong communication, empathy and teamwork skills.
• Flexibility to work rotational shifts.

Responsibilities

• Provide customer support via calls, emails and chat.
• Handle information and sales inquiries, as well as complaints.
• Manage sensitive and escalated customer cases.
• Create, modify and cancel customer bookings.
• Support ticket issuance, modifications and cancellations.
• Provide accurate, real-time information to customers.
• Deliver a positive customer experience and tailored solutions.

Skills

Contact centre experience

Communication

Empathy

Teamwork

Flexibility

Tools

Sabre

Amadeus

Galileo

Job description

Spanish & English Customer Service Representative

Position: Customer Service
Work Model: On-site
Language: Spanish & English
Work Schedule: Monday to Sunday, 08:00–21:00
Days Off: 2 rotating days
Attendance Bonus: €25 per 11months

Start date: 8/10/2026

Key Responsibilities

• Provide customer support via calls, emails, and chat.
• Handle information and sales inquiries, as well as complaints.
• Manage sensitive and escalated customer cases.
• Create, modify, and cancel customer bookings.
• Support ticket issuance, modifications, and cancellations.
• Provide accurate, real-time information to customers.
• Deliver a positive customer experience and tailored solutions.

Requirements

• Minimum 6 months of Contact Centre experience – mandatory.
• Fluent in Spanish and English.
• Previous tourism or travel experience is an advantage.
• Experience with Sabre, Amadeus, or Galileo is preferred.
• Strong communication, empathy, and teamwork skills.
• Flexibility to work rotational shifts.

Location: Lisbon, Portugal
Relocation Support: Not provided

Accepted Documents: EU ID, Portuguese Residence Card, Manifestação de Interesse, or qualifying valid/expired Type D work visa documentation with AIMA appointment and NIF.