Spanish-Speaking Customer Service Representative – Travel & Tourism | Lisbon

Workster; Lisboa; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Health insurance from day one

Two rotational days off per week

On-site position in Lisbon

International work environment

Job summary

Workster in Lisbon is seeking a Spanish-speaking customer service agent to join an international team for a major European low-cost airline.

You will handle bookings, inquiries and issues across phone, email and chat, with shifts between 08:00 and 21:00, on-site in Lisbon. English at B2 level, Spanish native/C1, and at least 6 months contact center experience required.

Qualifications

• Native or C1 level of Spanish.
• Minimum B2 level of English.
• At least 6 months of Contact Centre experience (mandatory).
• Previous experience in travel or tourism is a plus.
• Knowledge of GDS systems such as Amadeus, Sabre or Galileo is an advantage.
• Strong communication skills, empathy and a customer-oriented mindset.
• Flexibility to work rotational shifts.

Responsibilities

• Assist customers via phone, email and chat.
• Handle booking enquiries, sales questions and customer complaints.
• Help customers create, modify and cancel reservations.
• Support ticket issuance, changes and cancellations.
• Provide accurate information and solutions to ensure a positive customer experience.
• Handle more complex customer cases and escalations.

Skills

Spanish (native/C1)

English (B2)

Contact centre experience

Tools

GDS (Amadeus)

GDS (Sabre)

GDS (Galileo)

Job description

Are you passionate about travel and helping people? Join an international customer service team in Lisbon and work on the project of one of Europe's largest low-cost airlines!

What will you do?

• Assist customers via phone, email and chat.
• Handle booking enquiries, sales questions and customer complaints.
• Help customers create, modify and cancel reservations.
• Support ticket issuance, changes and cancellations.
• Provide accurate information and solutions to ensure a positive customer experience.
• Handle more complex customer cases and escalations.

What are we looking for?

• Native or C1 level of Spanish.
• Minimum B2 level of English.
• At least 6 months of Contact Centre experience (mandatory).
• Previous experience in the travel or tourism industry is a plus.
• Knowledge of GDS systems such as Amadeus, Sabre or Galileo is an advantage.
• Strong communication skills, empathy and a customer-oriented mindset.
• Flexibility to work rotational shifts.

What do we offer?

• full-time contract.
• Health insurance from day one, free after 6 months of employment.
• 2 rotational days off per week.
• International work environment
• Working hours between 08:00 and 21:00, Monday to Sunday.
• On-site position in Lisbon.

Interested?

If you speak Spanish and English and would like to develop your career in the travel industry, we'd love to hear from you!