Spanish Speaking Customer Service Advisor

Recruitment Direct; Lisboa; On-site; EUR 10,000 - 15,000; Full time

Benefits offered by this job

Health insurance after 6 months

22 business days annual leave

Christmas bonus: 1 month's base salary

Holiday bonus: 1 month's base salary

Meal allowance €8.50 per worked day

Indefinite employment contract

Full-time, 40 hours per week

Job summary

Recruitment Direct is hiring a Spanish Speaking Customer Service Advisor in Lisbon, Portugal. The role involves being the first point of contact for customers worldwide, providing friendly, professional support via phone and email, and handling inquiries with a customer-focused approach.

The position offers an indefinite contract, full-time hours (40 per week), and a rotating shift pattern in a 24/7 operation.

Qualifications

• Spanish: C2 / native-level proficiency required.
• English: B2 or above required.
• Minimum High School Diploma.
• Previous customer service experience preferred but not essential.

Responsibilities

• Provide friendly, efficient customer support via inbound calls and email.
• Respond to inquiries and resolve issues professionally.
• Investigate and troubleshoot customer problems using available resources.
• Escalate complex issues to the appropriate teams when needed.
• Create accurate, thoughtful responses, adapting templates as necessary.
• Manage multiple customer cases and tasks efficiently.
• Support users and help resolve disputes between customers as needed.
• Maintain a high standard of customer service and professionalism.

Skills

Spanish C2

English B2

Communication skills

Interpersonal skills

Problem solving

Multitasking

Customer focus

Flexibility

Education

High School Diploma

Job description

Spanish Speaking Customer Service Advisor

Lisbon, Portugal

€945 gross basic salary per month + Up to €120 performance bonus per month based on KPIs, applicable from the 4th month + €8.50 meal allowance per worked day

Candidates must be able to start immediately and must already be in Lisbon.

Indefinite Contract

Are you fluent in Spanish and English and looking for an exciting opportunity to build your career in Portugal?

We are currently recruiting Spanish Speaking Customer Service Advisors to join an international customer support team in Lisbon. You will be the first point of contact for customers from around the world, providing friendly, professional and efficient support across phone and email.

The Role

• Providing friendly and efficient customer support via inbound calls and email.
• Responding to customer enquiries and resolving issues professionally.
• Investigating and troubleshooting customer problems using available resources.
• Escalating complex issues to the appropriate teams when required.
• Creating accurate and thoughtful responses, including adapting prepared templates.
• Managing multiple customer cases and tasks efficiently.
• Supporting users and, where necessary, helping to resolve disputes between customers.
• Maintaining a high standard of customer service and professionalism at all times.

Salary & Benefits

• €945 gross basic salary per month
• Up to €120 performance bonus per month based on KPIs, applicable from the 4th month
• €8.50 meal allowance per worked day
• 22 business days annual leave
• Christmas bonus: 1 month's base salary
• Holiday bonus: 1 month's base salary
• Health insurance after 6 months
• Indefinite employment contract
• Full-time, 40 hours per week

Working Hours

The customer service operation runs 24 hours a day, 7 days a week, including weekends and public holidays.

You must therefore be comfortable working rotating shifts according to the business schedule.

Requirements

• Spanish: C2 / native-level proficiency
• English: B2 or above
• Minimum High School Diploma
• Previous customer service experience is preferred but not essential
• Excellent communication and interpersonal skills
• Strong problem-solving and multitasking abilities
• Customer-focused attitude
• Ability to work effectively in a fast-paced international environment
• Flexibility to work rotating shifts
• Spanish: C2 / native-level proficiency
• English: B2 or above
• Minimum High School Diploma
• Previous customer service experience is preferred but not essential