Spanish Speaker Customer service

Cross Border Talents; Lisboa; On-site; EUR 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Dynamic work environment

Job summary

A recruitment agency is seeking a Customer Service Representative fluent in Spanish to assist Spanish-speaking customers in a dynamic environment. Responsibilities include handling inbound communications regarding reservations and providing information on flights and policies. Candidates should have at least 6 months of contact center experience and strong problem-solving skills. This role is based in Lisbon with a rotational schedule including weekends and holidays.

Qualifications

• At least 6 months of experience in a contact center environment.
• Flexibility to work on a rotational schedule including weekends.

Responsibilities

• Handle inbound calls, emails, and chat from Spanish-speaking customers.
• Provide accurate information on flights and policies.
• Resolve customer issues professionally and empathetically.
• Escalate complex cases when needed.

Skills

Fluent Spanish (C1)

Fluent English (B2)

Strong communication skills

Problem-solving mindset

Attention to detail

Job description

About the job Spanish Speaker Customer service

About the Role

We are looking for a Customer Service Representative (Spanish speaker) to support one of our clients.

Key Responsibilities

• Handle inbound calls, emails, and chat from Spanish-speaking customers regarding reservations, changes, cancellations, and other inquiries.

Provide accurate information on flights, policies, and procedures.

Resolve customer issues in a professional and empathetic manner.

Escalate complex cases to the appropriate departments when needed.

Maintain high-quality service standards to ensure customer satisfaction.

Work effectively in a fast-paced, multicultural environment.

Requirements

• Languages: Spanish (C1 or higher, mandatory) and English (B2 or higher).
• Experience: Minimum 6 months of experience in a Contact Centre environment (mandatory).

Strong communication and interpersonal skills.

Problem-solving mindset with attention to detail.

Flexibility to work on a rotational schedule, including weekends and holidays.

Availability to work on-site in Lisbon.

Work Schedule:

Monday to Sunday, 08:00 -21:00

2 rotating days off per week

What We Offer

Competitive salary and benefits package.

Dynamic and multicultural work environment.