Spanish Customer Support Representative

IntersoftTeams SRL; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Performance-based bonus

Health insurance after 6 months

Christmas and Holiday bonuses

Relocation support for EU citizens

Job summary

IntersoftTeams SRL is seeking a Spanish Customer Support Representative for on-site work in Lisbon and Porto, Portugal. You will be the first point of contact for a global user community, handling inquiries via calls, chats and emails.

Requirements include Spanish C2 and English B2, a high school diploma, and willingness to relocate to Porto. The role offers rotation shifts in a 24/7 operation with performance bonuses and health insurance after six months.

Qualifications

• Spanish at C2 level and English at B2 level.
• High school diploma.
• Customer service skills including complaint handling, troubleshooting and problem solving.
• Based in Lisbon or willing to relocate to Porto.
• On-site work in rotational shifts within a 24/7 operation.
• Relocation support for EU citizens including travel reimbursement.

Responsibilities

• Provide friendly, efficient support as the first point of contact for a global community of users.
• Handle and resolve customer issues across inbound calls, chats and emails.
• Identify and escalate issues appropriately.
• Write thoughtful, accurate responses and customise prepared templates for customer communications.
• Research and troubleshoot problems using available resources.
• Arbitrate between users when needed.
• Manage multiple concurrent tasks effectively.

Skills

Spanish C2 level

English B2 level

Customer service

Troubleshooting

Problem solving

Written communication

Relocation willingness

On-site shift work

Education

High school diploma

Job description

Position: Spanish Customer Support Representative
Location: Lisbon/Porto, Portugal
Work model: 100% On-site
Employment type: Full-time

Duties and responsibilities:

• Provide friendly, efficient support as the first point of contact for a global community of users
  
• Handle and resolve customer issues across inbound calls, chats and emails
  
• Identify and escalate issues appropriately
  
• Write thoughtful, accurate responses and customise prepared templates for customer communications
  
• Research and troubleshoot problems using available resources
  
• Arbitrate between users when needed
  
• Manage multiple concurrent tasks effectively
  

Requirements

• Spanish at C2 level and English at B2 level
  
• High school diploma
  
• Customer service skills, including complaint handling, troubleshooting and problem solving
  
• Based in Lisbon or willing to relocate to Porto
  
• Available for on-site work on rotational shifts within a 24/7 operation
  
• Performance bonus based on KPIs, applicable from the 4th month
  
• Christmas and Holiday bonuses
  
• Health insurance plan after 6 months on contract
  
• Relocation support for EU citizens, including travel ticket reimbursement