Spanish Customer Support Agent

Cbtalents; Lisboa; On-site; EUR 9,300 - 11,000; Full time

Benefits offered by this job

Welcome bonus €1,000

Monthly performance bonus €120

Meal allowance €7.63 daily

On-site in Lisbon

Job summary

Cross Border Talents in Lisbon is seeking a Spanish-speaking Customer Support Agent to assist passengers and provide high-quality support throughout their journey. The role requires fluency in Spanish and English, and on-site work in Lisbon within a dynamic international team.

The position offers a €920 gross monthly salary paid over 14 months, a €1,000 welcome bonus paid in instalments, and a monthly performance bonus of up to €120, with meal allowance provided.

Qualifications

• Spanish proficiency at C1 level or higher.
• English proficiency at B2 level or higher.
• At least 6 months of customer service experience.
• Strong communication and interpersonal skills.
• Empathy and a customer-focused attitude.
• Resilience and the ability to handle challenging situations.
• Good decision-making and problem-solving skills.
• Ability to work on-site in Lisbon.

Responsibilities

• Handle customer enquiries and provide support to Spanish-speaking customers.
• Listen carefully to customer needs and offer appropriate solutions.
• Communicate clearly and empathetically in every interaction.
• Manage challenging situations professionally and make effective decisions.
• Ensure a positive customer experience and maintain high service standards.

Skills

Spanish C1

English B2

Customer service

Empathy

Communication

Problem solving

Decision making

On-site Lisbon

Job description

Spanish-Speaking Customer Support Agent – Lisbon

Work location: Lisbon, Portugal
Work model: On-site
Market: Spanish market
Languages: Spanish C1 or higher + English B2
Salary: €920 gross per month
Start date: 12 November 2026
Welcome bonus: €1,000, paid in 12 monthly instalments during the first year of employment.
Monthly performance bonus: Up to €120.
Meal allowance: 7,63 € daily

About the role

Are you a fluent Spanish speaker with a passion for customer service? Would you like to join an international team representing a well-known airline?

We are looking for a resilient and customer-oriented Spanish-speaking Customer Support Agent to assist passengers and provide high-quality support throughout their customer journey.

Join a dynamic team in Lisbon and take advantage of an attractive welcome bonus and monthly performance incentives!

Your responsibilities

• Handle customer enquiries and provide support to Spanish-speaking customers.
• Listen carefully to customer needs and offer appropriate solutions.
• Communicate clearly and empathetically in every interaction.
• Manage challenging situations professionally and make effective decisions.
• Ensure a positive customer experience and maintain high service standards.

What we offer

• €920 gross monthly salary, paid over 14 months.
• €1,000 welcome bonus, paid in 12 monthly instalments during the first year of employment.
• Monthly performance bonus of up to €120.
• On-site position in Lisbon.
• Opportunity to work in the airline and travel industry.
• International and multicultural working environment.

Working schedule

• Monday to Sunday, between 08:00 and 21:00.
• Rotational shifts of 8 hours.
• Two rotating days off per week.

Requirements

• Spanish proficiency at C1 level or higher.
• English proficiency at B2 level or higher.
• At least 6 months of previous customer service experience.
• Strong communication and interpersonal skills.
• Empathy and a customer-focused attitude.
• Resilience and the ability to handle challenging situations.
• Good decision-making and problem-solving skills.
• Ability to work on-site in Lisbon.