Spanish Customer Support Representative

The Lemon Consulting; Lisboa; On-site; EUR 9,600 - 11,000; Full time

Benefits offered by this job

Performance bonus based on KPIs

Meal allowance

Christmas and Holiday bonuses

Health insurance plan after 6 months

Relocation support for EU citizens

Accommodation support

Job summary

The Lemon Consulting seeks a Customer Support Representative to join the on-site team in Lisbon/Porto, Portugal. You will be the first point of contact for a global user community, handling inquiries via calls, chats and emails and resolving issues efficiently.

We value language skills (Spanish C2, English B2), a high school diploma, EU citizenship, and willingness to relocate to Porto if needed. This full-time role offers shifts within a 24/7 operation and a structured benefits package.

Qualifications

• Spanish at C2 level and English at B2 level.
• High school diploma.
• EU citizenship.

Responsibilities

• Provide friendly, efficient support as the first point of contact for a global community of users.
• Handle and resolve customer issues across inbound calls, chats and emails.
• Identify and escalates issues appropriately.
• Write thoughtful, accurate responses and customise prepared templates for customer communications.
• Research and troubleshoot problems using available resources.
• Arbitrate between users when needed.
• Manage multiple concurrent tasks effectively.

Skills

Spanish (C2)

English (B2)

Customer service

Troubleshooting

Education

High school diploma

Job description

Position: Customer Support Representative

Location: Lisbon/Porto, Portugal

Work model: 100% On-site

Employment type: Full-time

Salary:945€ gross per month

DUTIES AND RESPONSIBILITIES

• Provide friendly, efficient support as the first point of contact for a global community of users
• Handle and resolve customer issues across inbound calls, chats and emails
• Identify and escalates issues appropriately
• Write thoughtful, accurate responses and customise prepared templates for customer communications
• Research and troubleshoot problems using available resources
• Arbitrate between users when needed
• Manage multiple concurrent tasks effectively

REQUIREMENTS

• Spanish at C2 level and English at B2 level
• High school diploma
• Customer service skills, including complaint handling, troubleshooting and problem solving
• EU citizenship
• Based in Lisbon or willing to relocate to Porto
• Available for on-site work on rotational shifts within a 24/7 operation

OFFER

• Performance bonus based on KPIs, applicable from the 4th month
• Meal allowance
• Christmas and Holiday bonuses
• Health insurance plan after 6 months on contract
• Relocation support for EU citizens, including travel ticket reimbursement
• * Performance bonus of up to €120 based on KPIs, applicable from the 4th month
  * Meal allowance of €8.50 per worked day, paid with salary
  * 22 business days of annual leave
  * Christmas and Holiday bonuses, each equal to one month's base salary
  * Health insurance plan after 6 months on contract
• * Relocation support for EU citizens, including travel ticket reimbursement of up to €200 (reimbursed after 3 months on receipt)
  * Accommodation support of €360 per month for 3 months, plus assistance with temporary and permanent accommodation