Spanish Customer Support Advisor - Lisbon

Recruityard; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Meal allowance

Performance bonus

Job summary

Recruityard in Lisbon is seeking a Spanish Customer Support Advisor to help customers via phone, email and chat, resolve questions and issues, and ensure a professional experience.

This on-site role requires Spanish C2, a high school diploma, strong communication, and willingness to work in a 24/7 rotating schedule. Meal allowance and monthly performance bonus enhance the compensation.

Qualifications

• Spanish language proficiency at C2 level.
• High school diploma required.
• Previous customer service experience is valued but not mandatory.
• Strong communication and problem-solving skills required.
• Willingness to work onsite in Lisbon and participate in a 24/7 rotation.

Responsibilities

• Provide customer support via phone, email and chat.
• Handle customer questions, complaints and service-related issues.
• Troubleshoot and resolve problems efficiently.
• Escalate cases when necessary.
• Ensure a positive and professional customer experience.

Skills

Spanish (C2)

Customer service

Problem solving

Education

High school diploma

Job description

Spanish Customer Support Advisor - Lisbon

Main responsibilities

• Provide customer support via phone, email and chat
• Handle customer questions, complaints and service-related issues
• Troubleshoot and resolve problems efficiently
• Escalate cases when necessary
• Ensure a positive and professional customer experience

Requirements

• Spanish: C2
• High school diploma
• Previous Customer Service experience is valued, but not mandatory
• Strong communication and problem-solving skills
• Availability to work onsite
• Availability for rotational shifts within a 24/7 operation

Conditions

• Meal allowance: €8.50 per worked day
• Performance bonus of up to €120/month, applicable from the 4th month onwards