Spanish Customer Support Representative

The Lemon Consulting; Porto; On-site; EUR 9,000 - 12,000; Full time

Benefits offered by this job

Performance bonus (4th month)

Meal allowance

Christmas and Holiday bonuses

Health insurance after 6 months

Relocation support for EU citizens

Accommodation support for 3 months

Job summary

The Lemon Consulting in Portugal is seeking a Customer Support Representative for on-site work in Lisbon or Porto. This role handles multi-channel customer inquiries, troubleshoots issues, and communicates clearly with a global user base. Fluency in English and Spanish at high levels is required.

Compensation includes a monthly gross salary of 945€ plus performance bonuses, meal allowance, health insurance after 6 months, and relocation assistance for EU citizens.

Qualifications

• Customer service skills, including complaint handling and problem solving.
• Fluent English and basic Spanish or equivalent communication skills.
• Ability to handle multiple channels (calls, chats, emails).

Responsibilities

• Provide friendly, efficient support as the first point of contact for a global community of users.
• Handle and resolve customer issues across inbound calls, chats and emails.
• Identify and escalate issues appropriately.
• Write thoughtful, accurate responses and customise prepared templates for customer communications.
• Research and troubleshoot problems using available resources.
• Arbitrate between users when needed.
• Manage multiple concurrent tasks effectively.

Skills

Customer service

Complaint handling

Troubleshooting

Problem solving

Education

High school diploma

Job description

Position: Customer Support Representative

Location: Lisbon/Porto, Portugal

Work model: 100% On-site

Employment type: Full-time

Salary: 945€ gross per month

DUTIES AND RESPONSIBILITIES:

• Provide friendly, efficient support as the first point of contact for a global community of users
• Handle and resolve customer issues across inbound calls, chats and emails
• Identify and escape issues appropriately
• Write thoughtful, accurate responses and customise prepared templates for customer communications
• Research and troubleshoot problems using available resources
• Arbitrate between users when needed
• Manage multiple concurrent tasks effectively

REQUIREMENTS:

• Spanish at C2 level and English at B2 level
• High school diploma
• Customer service skills, including complaint handling, troubleshooting and problem solving
• EU citizenship
• Based in Lisbon or willing to relocate to Porto
• Available for on-site work on rotational shifts within a 24/7 operation

OFFER:

• Performance bonus based on KPIs, applicable from the 4th month
• Meal allowance
• Christmas and Holiday bonuses
• Health insurance plan after 6 months on contract
• Relocation support for EU citizens, including travel ticket reimbursement
• * Performance bonus of up to €120 based on KPIs, applicable from the 4th month
• * Meal allowance of €8.50 per worked day, paid with salary
• * 22 business days of annual leave
• * Christmas and Holiday bonuses, each equal to one month's base salary
• * Health insurance plan after 6 months on contract
• * Relocation support for EU citizens, including travel ticket reimbursement of up to €200 (reimbursed after 3 months on receipt)
• * Accommodation support of €360 per month for 3 months, plus assistance with temporary and permanent accommodation