Spanish-Speaking Customer Support Advisor | Porto or Lisbon

REAL Rec Solutions; Portugal; On-site; EUR 17,000 - 22,000; Full time

Benefits offered by this job

Performance bonus up to €120/month

Meal allowance

Holiday bonuses

Health insurance after 6 months

Relocation support

Job summary

Real Recruitment Solutions is hiring a Spanish-speaking Customer Support Advisor to assist hospitality customers in Portugal (Porto or Lisbon). You will handle inquiries via phone, chat and email, with 40 hours per week and rotating shifts, including weekends for 24/7 coverage.

The role is office-based with relocation support, open-ended contract, and benefits such as performance bonus and meal allowance. Latin America candidates are welcome to apply.

Qualifications

• Spanish at C2 level is required.
• High school diploma is required.
• Experience in customer service is an advantage but not mandatory.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Assist customers with enquiries and resolve issues.
• Investigate problems and provide accurate responses.
• Escalate more complex cases when necessary.
• Handle complaints and help resolve disputes between users.
• Manage multiple tasks while maintaining high service standards.

Skills

Spanish (C2)

Communication

Problem solving

Troubleshooting

Education

High school diploma

Job description

We are looking for Spanish-speaking Customer Support Advisors to assist customers in the hospitality industry, providing support via phone, chat and email. Candidates from Latin America are welcome to apply.

Your responsibilities:

• Assist customers with enquiries and resolve issues;
• Investigate problems and provide accurate responses;
• Escalate more complex cases when necessary;
• Handle complaints and help resolve disputes between users;
• Manage multiple tasks while maintaining a high standard of customer service.

Requirements:

• Spanish – C2 level;
• High school diploma;
• Previous customer service experience is an advantage, but not required;
• Good communication, problem-solving and troubleshooting skills.

Working conditions:

• 40 hours/week;
• Rotational shifts, Monday to Sunday, with 24/7 coverage;
• Office-based work in Porto or Lisbon;
• 22 business days of annual leave;
• Open-ended contract;

Salary & benefits:

• Performance bonus: up to €120/month, based on KPIs, applicable from the fourth month;
• Meal allowance: €8.50 per day worked;
• Christmas and holiday bonuses, each equal to one month's base salary;
• Health insurance after 6 months of employment.

Relocation support:

• Up to €200 reimbursement for travel expenses, paid after 3 months upon presentation of a receipt;
• €360/month accommodation support for 3 months, reimbursed at the end of each month;
• Assistance with temporary accommodation and finding permanent housing;
• Relocation support available for EU citizens.

We're hiring on behalf of a leading international company providing customer service solutions for global brands. You'll sign directly with the employer. As Real Recruitment Solutions, we guide you through the interview process—providing details on the role, salary, and conditions—and offer advice and support at every step to help you secure a job you'll be happy with.