Spanish Customer Support Advisor - Lisbon

smart-recruitments; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Meal allowance €8.50 per worked day

Performance bonus up to €120/month

Job summary

Smart Recruitments in Lisbon is seeking a Spanish Customer Support Advisor to assist customers via phone, email and chat, ensuring a positive experience. You will troubleshoot issues and escalate when needed.

This on-site role requires C2 Spanish, strong communication, and the ability to work in a 24/7 rotation. High school diploma accepted; prior customer service is valued.

The position offers a daily meal allowance and a performance bonus, with opportunities to grow within a dynamic team.

Qualifications

• Spanish language ability at C2 level.
• Strong communication and problem-solving skills.
• Availability to work onsite in Lisbon.

Responsibilities

• Provide customer support via phone, email and chat.
• Handle customer questions, complaints and service-related issues.
• Troubleshoot and resolve problems efficiently.
• Escalate cases when necessary.
• Ensure a positive and professional customer experience.

Skills

Spanish language proficiency

Communication skills

Problem-solving abilities

Education

High school diploma

Job description

Spanish Customer Support Advisor - Lisbon

Main responsibilities

• Provide customer support via phone, email and chat
• Handle customer questions, complaints and service-related issues
• Troubleshoot and resolve problems efficiently
• Escalate cases when necessary
• Ensure a positive and professional customer experience

Requirements

• Spanish: C2
• High school diploma
• Previous Customer Service experience is valued, but not mandatory
• Strong communication and problem-solving skills
• Availability to work onsite
• Availability for rotational shifts within a 24/7 operation

Conditions

• Meal allowance: €8.50 per worked day
• Performance bonus of up to €120/month, applicable from the 4th month onwards