Spanish Customer Advisor - Lisbon, Portugal

Foundever; Lisboa; On-site; EUR 22,000 - 30,000; Full time

Benefits offered by this job

Relocation package

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance

Growth opportunities

Engaging company-wide initiatives

Job stability

Life-long skills and experience

Excellent work culture

Job summary

A leading customer service company in Lisbon is looking for a Spanish Customer Advisor. In this role, you will resolve customer queries and provide specialized support through various communication channels. The ideal candidate will have native proficiency in Spanish and advanced English skills, alongside strong communication and analytical abilities. The job offers a relocation package and professional growth opportunities within a dynamic and engaging work culture.

Qualifications

• Must hold EU citizenship or valid work permit for Portugal.
• Be a local candidate or willing to relocate to Portugal.

Responsibilities

• Provide first contact resolutions to customer queries.
• Offer specialized customer support through written and phone communication.
• Build meaningful relationships with customers.

Skills

Native or proficient level of Spanish

Advanced level of English

Strong communication skills

Analytical and problem solving skills

Attention to detail

Job description

Spanish Customer Advisor - Lisbon, Portugal

Lisboa, Portugal, PT

As a customer advisor specialist, your daily responsibilities will include:

• Provide first contact resolutions to customer queries
• Offer specialized customer support through written and phone communication
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets
• Create amazing customer experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level of Spanish(C2)
• Advanced level of English(at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Portugal (work on site - Lisbon)

Benefits

• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture