Customer Support Representative (Spanish)

David Kennedy Recruitment Ltd.; Lisboa; On-site; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Performance bonus based on KPIs

Meal allowance

Christmas and Holiday bonuses

Health insurance after 6 months

Relocation support for EU citizens

Travel ticket reimbursement

Job summary

David Kennedy Recruitment is partnering with a global customer experience company to onboard two Spanish-speaking Advisors in Portugal. The role is the first point of contact for a worldwide user community, resolving issues across voice, chat and email.

Based in Lisbon or Porto, the position is 100% on-site and full-time, requiring native Spanish with English (B2+) and a readiness to work in a 24/7 rotational schedule. Relocation support is offered for EU citizens.

Qualifications

• Native/fluent Spanish and fluent English (at least B2 level).
• High school diploma.
• Customer service skills, including complaint handling, troubleshooting and problem solving.
• EU citizenship.
• Based in Lisbon or willing to relocate to Porto.
• Available for on-site work on rotational shifts within a 24/7 operation.

Responsibilities

• Provide friendly, efficient support as the first point of contact for a global community of users
• Handle and resolve customer issues across inbound calls, chats and emails
• Identify and elevate issues appropriately
• Write thoughtful, accurate responses and customise prepared templates for customer communications
• Research and troubleshoot problems using available resources
• Arbitrate between users when needed
• Manage multiple concurrent tasks effectively

Skills

Spanish (native/fluent)

English (B2+)

Customer service skills

Education

High school diploma

Job description

David Kennedy Recruitment is working with a global customer experience company supporting a leading online travel and accommodation marketplace that is seeking to onboard two Spanish-speaking Advisors to join their team in Portugal. The role is first-point-of-contact customer support for a global community of users, resolving issues across voice, chat and email.

Position: Customer Support Representative

Location: Lisbon/Porto, Portugal

Work model: 100% On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide friendly, efficient support as the first point of contact for a global community of users
• Handle and resolve customer issues across inbound calls, chats and emails
• Identify and elevate issues appropriately
• Write thoughtful, accurate responses and customise prepared templates for customer communications
• Research and troubleshoot problems using available resources
• Arbitrate between users when needed
• Manage multiple concurrent tasks effectively

REQUIREMENTS:

• Native/fluent Spanish and fluent in English (at least B2 level)
• High school diploma
• Customer service skills, including complaint handling, troubleshooting and problem solving
• EU citizenship
• Based in Lisbon or willing to relocate to Porto
• Available for on-site work on rotational shifts within a 24/7 operation.

OFFER:

• Performance bonus based on KPIs, applicable from the 4th month
• Meal allowance
• Christmas and Holiday bonuses
• Health insurance plan after 6 months on contract
• Relocation support for EU citizens, including travel ticket reimbursement
• And many more!!