Spanish Customer Care Specialist — Lisbon

Tavrion Dynamics; Lisboa; Presencial; EUR 12 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Relocation assistance

Resumo da oferta

Tavrion Dynamics is seeking fluent Spanish speakers to join our Customer Care team in Lisbon for November and December. You will handle queries across channels and resolve issues while providing a positive brand experience.

Eligibility to work in Portugal is required, and the role offers a 12-month contract with renewal, full-time 40 hours weekly, rotating shifts, flight ticket reimbursement, comprehensive health insurance, and free Portuguese language classes.

Qualificações

• Fluent Spanish, written and spoken.
• Intermediate English (B1/B2).
• Typing speed of 20+ words per minute.
• Strong communication, problem-solving, and interpersonal skills.
• A genuine customer-focused mindset.
• Ability to work efficiently in a fast-paced digital environment.

Responsabilidades

• Respond to customer queries through phone, email & chat online.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and elevate complex cases when needed.
• Communicate with empathy while maintaining a professional, customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

Conhecimentos

Fluent Spanish

English (B1/B2)

Typing 20+ wpm

Communication skills

Interpersonal skills

Customer focus

Descrição da oferta de emprego

Tavrion Dynamics is seeking fluent Spanish speakers to join our Customer Care team in Lisbon for November and December. You will handle queries across channels and resolve issues while providing a positive brand experience.

Eligibility to work in Portugal is required, and the role offers a 12-month contract with renewal, full-time 40 hours weekly, rotating shifts, flight ticket reimbursement, comprehensive health insurance, and free Portuguese language classes.