Spanish Customer Care Specialist - Lisbon

Cross Border Talents; Porto; On-site; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Health insurance

Flight ticket reimbursement

Portuguese language classes

Relocation assistance

Job summary

Cross Border Talents in Lisbon seeks fluent Spanish speakers for a 12-month, full-time role in a dynamic customer care team. You will handle queries via phone, email, and chat, provide accurate information, and resolve issues with empathy in a fast-paced digital environment.

The position offers a rotating 8-hour shift schedule, relocation assistance, and comprehensive health insurance. Portuguese language classes are provided, with potential contract renewal after 12 months.

Qualifications

• Fluent Spanish written and spoken.
• Intermediate English (B1/B2).
• Typing speed of 20+ wpm.
• Strong communication and interpersonal skills.
• Customer-focused mindset.

Responsibilities

• Respond to customer queries through phone, email & chat online.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and escalate complex cases when needed.
• Communicate with empathy while maintaining a customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

Skills

Fluent Spanish

Intermediate English

Typing 20 wpm

Communication

Problem solving

Interpersonal skills

Customer focus

Job description

Cross Border Talents in Lisbon seeks fluent Spanish speakers for a 12-month, full-time role in a dynamic customer care team. You will handle queries via phone, email, and chat, provide accurate information, and resolve issues with empathy in a fast-paced digital environment.

The position offers a rotating 8-hour shift schedule, relocation assistance, and comprehensive health insurance. Portuguese language classes are provided, with potential contract renewal after 12 months.