Lisbon-Based Spanish Customer Care Specialist (12-Month Contract)

Cross Border Talents; Portugal; In loco; EUR 12.000 - 15.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Relocation assistance

Descrizione del lavoro

Cross Border Talents is seeking a fluent Spanish-speaking customer care agent for a 12-month contract in Lisbon, starting in November/December. You will respond to inquiries via phone, email, and chat, provide clear information, and resolve issues while maintaining a customer-first mindset.

Work full-time on rotating shifts, enjoy health insurance, flight-ticket reimbursement, and free Portuguese language classes as you support an international, multicultural team.

Competenze

• Fluent Spanish (written and spoken).
• Intermediate English (B1/B2).
• Typing speed of 20+ words per minute.
• Strong communication, problem-solving and interpersonal skills.
• Genuine customer-focused mindset.
• Ability to work efficiently in a fast-paced digital environment.

Mansioni

• Respond to customer queries through phone, email & chat online.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and elevate complex cases when needed.
• Communicate with empathy while maintaining a professional, customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

Conoscenze

Fluent Spanish

English (B1/B2)

Typing 20+ WPM

Communication

Problem-solving

Interpersonal skills

Customer-focused mindset

Descrizione del lavoro

Cross Border Talents is seeking a fluent Spanish-speaking customer care agent for a 12-month contract in Lisbon, starting in November/December. You will respond to inquiries via phone, email, and chat, provide clear information, and resolve issues while maintaining a customer-first mindset.

Work full-time on rotating shifts, enjoy health insurance, flight-ticket reimbursement, and free Portuguese language classes as you support an international, multicultural team.