Spanish Customer Care Advisor — Lisbon (12mo, Relocation)

Cross Border Talents; Lisboa; On-site; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Relocation assistance

Job summary

Cross Border Talents in Lisbon seeks fluent Spanish speakers for a 12-month, full-time Customer Care role starting November and December. You will handle inquiries across phone, email, and chat, resolving issues with empathy and accuracy in a fast-paced digital environment.

Eligible to work in Portugal and able to work in Lisbon is mandatory. Benefits include health insurance, language classes, relocation support, and flight reimbursement.

Qualifications

• Fluent Spanish, both written and spoken.
• Intermediate English (B1/B2).
• Typing speed of 20+ words per minute.
• Strong communication, problem-solving, and interpersonal skills.
• A genuine customer-focused mindset.
• Ability to work efficiently in a fast-paced digital environment.

Responsibilities

• Respond to customer queries through phone, email & chat online.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and elevate complex cases when needed.
• Communicate with empathy while maintaining a professional, customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

Skills

Fluent Spanish

English (B1/B2)

Typing 20+ wpm

Customer service mindset

Job description

Cross Border Talents in Lisbon seeks fluent Spanish speakers for a 12-month, full-time Customer Care role starting November and December. You will handle inquiries across phone, email, and chat, resolving issues with empathy and accuracy in a fast-paced digital environment.

Eligible to work in Portugal and able to work in Lisbon is mandatory. Benefits include health insurance, language classes, relocation support, and flight reimbursement.