Spanish & Catalan Streaming Support Specialist – Lisbon

Cross Border Talents; Portugal; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Comprehensive health insurance

Flight ticket reimbursement

Free Portuguese language classes

Company accommodation option

Job summary

Cross Border Talents in Lisbon, Portugal, is hiring Customer Care Specialists to support Spanish and Catalan speaking customers for a leading global streaming platform. You’ll be the first point of contact for account questions, subscriptions, payments, technical issues, and general service enquiries with a friendly, professional approach.

Fluent Spanish and Catalan (C1/C2) and good English (B1) are required. The 12‑month contract is full‑time with 8‑hour rotating shifts, Monday to Sunday.

Qualifications

• Fluent Spanish and Catalan (C1/C2)
• Good English communication (B1)
• Previous customer service experience is a plus
• Excellent communication and problem-solving skills
• Comfortable with digital platforms and technology
• Positive, customer-focused and professional attitude
• Flexibility to work on a rotating schedule

Responsibilities

• Provide customer support in Spanish & Catalan via phone, email, and digital channels.
• Assist customers with account, subscription, billing, and technical enquiries.
• Troubleshoot issues and provide clear and effective solutions.
• Handle customer concerns professionally and with empathy.
• Ensure every interaction delivers a high-quality customer experience.
• Collaborate with internal teams when issues require further assistance.

Skills

Spanish & Catalan

English (B1)

Customer service

Job description

Cross Border Talents in Lisbon, Portugal, is hiring Customer Care Specialists to support Spanish and Catalan speaking customers for a leading global streaming platform. You’ll be the first point of contact for account questions, subscriptions, payments, technical issues, and general service enquiries with a friendly, professional approach.

Fluent Spanish and Catalan (C1/C2) and good English (B1) are required. The 12‑month contract is full‑time with 8‑hour rotating shifts, Monday to Sunday.