Spanish & Catalan Streaming Support Specialist

Cross Border Talents; Porto; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Accommodation option

Job summary

Cross Border Talents in Lisbon, Portugal is seeking Customer Care Specialists to support Spanish and Catalan speaking customers of a global streaming platform. You will handle account questions, subscriptions, payments, and technical issues while delivering friendly, professional service.

This full-time role (40 hours/week) operates on a rotating schedule from Monday to Sunday. Benefits include health insurance, flight reimbursement, accommodation option, and free Portuguese language classes.

Qualifications

• Fluent in Spanish and Catalan at C1/C2 level.
• Good English communication skills (B1).
• Previous customer service experience is a plus.
• Comfortable with digital platforms and technology.

Responsibilities

• Provide customer support in Spanish and Catalan via phone, email, and digital channels.
• Assist customers with account, subscription, billing, and technical enquiries.
• Troubleshoot issues and provide clear and effective solutions.
• Handle customer concerns professionally and with empathy.
• Ensure every interaction delivers a high-quality customer experience.
• Collaborate with internal teams when issues require further assistance.

Skills

Spanish & Catalan

English (B1)

Job description

Cross Border Talents in Lisbon, Portugal is seeking Customer Care Specialists to support Spanish and Catalan speaking customers of a global streaming platform. You will handle account questions, subscriptions, payments, and technical issues while delivering friendly, professional service.

This full-time role (40 hours/week) operates on a rotating schedule from Monday to Sunday. Benefits include health insurance, flight reimbursement, accommodation option, and free Portuguese language classes.