Lisbon Multilingual Support Specialist - Spanish & Basque

Cross Border Talents; Lisboa; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Relocation support

Housing option

Meal allowance €154/month

Health insurance

Training program

12-month contract

Paid vacation

Job summary

Cross Border Talents in Lisbon, Portugal, is hiring for a full-time on-site customer support role for a leading streaming platform. You will assist members via phone, email, and chat, handling account, billing, and technical questions.

Requires native or fluent Castilian and Basque, plus English (B1+). Offering relocation support, a housing option, and health insurance, with a 12-month contract and two training weeks to ramp up.

Qualifications

• Languages: Native or fluent in Castilian (Spanish) and Basque, plus English (B1+)
• Mindset: Passionate about digital entertainment, tech-savvy, empathetic, and detail-oriented
• Flexibility: Full-time, 24/7 rotating shift including weekends and holidays

Responsibilities

• Deliver Great Support: Help streaming members via phone, email, or chat with a friendly, solution-oriented approach.
• Solve Problems: Assist with account management, billing inquiries, and technical troubleshooting.
• Guide & Share: Explain product and service features to keep users engaged with content.

Skills

Customer support

Problem solving

Communication

Job description

Cross Border Talents in Lisbon, Portugal, is hiring for a full-time on-site customer support role for a leading streaming platform. You will assist members via phone, email, and chat, handling account, billing, and technical questions.

Requires native or fluent Castilian and Basque, plus English (B1+). Offering relocation support, a housing option, and health insurance, with a 12-month contract and two training weeks to ramp up.