Remote Spanish-Speaking Customer Support & Tech Specialist

Cross Border Talents; Lisboa; Remote; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Paid training

Health insurance

Meal allowance

Accommodation available

On-site visits in Lisbon

International environment

Holiday allowances

Job summary

Cross Border Talents is hiring an Operations Customer Expert for the Spanish market. This fully remote role in mainland Portugal combines customer support, account assistance, billing inquiries, and technical troubleshooting for a leading streaming platform.

You will work in Spanish (Castilian) and English (B1), on rotating shifts, including nights and weekends. Occasional on-site visits to Lisbon may be required, with training provided.

Qualifications

• Fluent Spanish (Castilian) and intermediate English (B1).
• Availability to reside in mainland Portugal.
• Willingness to work rotating shifts, including nights, weekends, and public holidays.

Responsibilities

• Provide professional, empathetic customer support.
• Assist with account management, billing inquiries, and technical troubleshooting.
• Explain products, services, and platform features.
• Identify customer needs and provide effective solutions.
• Maintain high customer satisfaction and quality standards.
• Support customers in the assigned language market.

Skills

Spanish (Castilian)

English (B1)

Customer service

Communication

Problem solving

Flexible shifts

Job description

Cross Border Talents is hiring an Operations Customer Expert for the Spanish market. This fully remote role in mainland Portugal combines customer support, account assistance, billing inquiries, and technical troubleshooting for a leading streaming platform.

You will work in Spanish (Castilian) and English (B1), on rotating shifts, including nights and weekends. Occasional on-site visits to Lisbon may be required, with training provided.