B2B Spanish Support Pro - Payments Platform (Lisbon)

Cross Border Talents; Estoril; On-site; EUR 10,000 - 11,000; Full time

Benefits offered by this job

Meal allowance

Complexity bonus

Job summary

Cross Border Talents is hiring a Spanish-speaking Customer Support Agent to support business customers on a digital payments and business technology platform. The role involves B2B customer service, handling inquiries in Spanish and English, troubleshooting issues and ensuring high-quality support.

The position is on-site in Lisbon, Portugal, with rotating 24/7 shifts including nights. Benefits include a meal allowance and a monthly complexity bonus, with experience in paid campaigns and digital

Qualifications

• Fluent Spanish and English language skills
• Strong customer service and communication abilities
• Experience in B2B or adtech environments is a plus

Responsibilities

• Provide B2B customer support via phone, email and chat.
• Assist business clients with platform, account and service queries.
• Investigate technical/operational issues and provide effective solutions.
• Verify account-holder details per procedures.
• Maintain accurate records and comply with policies.
• Deliver professional, customer-focused service.

Skills

Fluent Spanish

Fluent English

Customer service

Communication skills

Job description

Cross Border Talents is hiring a Spanish-speaking Customer Support Agent to support business customers on a digital payments and business technology platform. The role involves B2B customer service, handling inquiries in Spanish and English, troubleshooting issues and ensuring high-quality support.

The position is on-site in Lisbon, Portugal, with rotating 24/7 shifts including nights. Benefits include a meal allowance and a monthly complexity bonus, with experience in paid campaigns and digital