Spanish Airline Customer Care Specialist

CBT; Lisboa; Presencial; EUR 10.000 - 17.000; Tempo integral

Benefícios oferecidos por esta vaga

Welcome bonus

Meal allowance

Performance bonus

Resumo da vaga

CBT in Portugal is seeking a Customer Service Specialist for the airline industry, focusing on Spanish-speaking passengers. You will assist passengers via multiple channels, handle inquiries and disruptions, and ensure a high level of service in a dynamic travel environment.

Requires fluent Spanish, good English, and at least 6 months in customer service. The role offers rotating shifts, onboarding, and opportunities within an international aviation setting.

Qualificações

• Fluent Spanish at C1 level or higher.
• Good English communication skills (minimum B2).
• Minimum 6 months in Customer Service.
• Strong verbal and written communication abilities.
• Excellent problem-solving and decision-making skills.
• Empathetic, patient and customer-focused.
• Ability to work in a fast-paced environment and handle sensitive situations.
• Flexibility to work rotating shifts, including weekends/holidays.

Responsabilidades

• Assist customers via phone, email and other channels.
• Handle flight-related inquiries, reservations and disruptions.
• Support passengers with baggage-related concerns.
• Resolve issues ensuring high service quality.
• Provide accurate information on airline policies and services.
• Escalate complex cases per established processes.
• Maintain detailed records of customer interactions.
• Deliver exceptional customer experience in every interaction.

Conhecimentos

Fluent Spanish

English proficiency

Customer service

Communication

Problem solving

Empathetic

Fast-paced environment

Rotating shifts

Ferramentas

GDS systems (Amadeus)

GDS systems (Galileo)

GDS systems (Sabre)

Descrição da vaga

CBT in Portugal is seeking a Customer Service Specialist for the airline industry, focusing on Spanish-speaking passengers. You will assist passengers via multiple channels, handle inquiries and disruptions, and ensure a high level of service in a dynamic travel environment.

Requires fluent Spanish, good English, and at least 6 months in customer service. The role offers rotating shifts, onboarding, and opportunities within an international aviation setting.