Remote Airline Customer Service Specialist (Spanish/English)

BlueView Talent; Lisboa; Remote; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & Life Insurance

Relocation package

Remote work

Job summary

BlueView Talent is seeking an Airline Customer Service Specialist to assist passengers with bookings, changes, baggage, and travel disruptions, delivering a smooth and helpful experience.

You will work with an international team, providing accurate information and solutions across inquiries, payments, and policies, all from a remote setup in Portugal.

Fluency in Spanish and English is required, along with EU citizenship or Portuguese residency and a proactive, detail-oriented mindset.

Qualifications

• Fluent in Spanish (C1/C2) and English (B2) required.
• EU citizenship or Portuguese residency required.
• Analytical, creative, and strong communication abilities needed.

Responsibilities

• Handle incoming passenger inquiries regarding bookings, tickets, and travel arrangements.
• Assist with changes, cancellations, rebookings, and refunds while ensuring accurate information.
• Provide guidance on flight schedules, check-in, baggage policies, and airline rules.
• Coordinate with departments to resolve issues and maintain accurate records of interactions.

Skills

Spanish (C1/C2)

English (B2)

Analytical thinking

Communication skills

Customer service mindset

Job description

BlueView Talent is seeking an Airline Customer Service Specialist to assist passengers with bookings, changes, baggage, and travel disruptions, delivering a smooth and helpful experience.

You will work with an international team, providing accurate information and solutions across inquiries, payments, and policies, all from a remote setup in Portugal.

Fluency in Spanish and English is required, along with EU citizenship or Portuguese residency and a proactive, detail-oriented mindset.