Remote Airline Customer Specialist – Spanish Speaker

Cross Border Talents; Lisboa; Remote; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Competitive compensation

Performance bonus

Meal allowance

Transportation support

Health & life insurance

Relocation package

Remote work

Job summary

Cross Border Talents is hiring an Airline Customer Service Specialist to support passengers, answer inquiries, and resolve issues across bookings, changes, and disruptions. Work with an international airline, delivering friendly, accurate assistance in a remote-friendly environment.

Ideal candidates communicate in Spanish (C1/C2) and English (B2), have EU citizenship or Portuguese residency, and are eager to grow in customer service within the travel industry. Remote work option is available.

Qualifications

• Strong communication and problem-solving abilities
• Ability to stay calm and professional in a fast-paced environment
• Customer-centric mindset with attention to detail

Responsibilities

• Handle customer inquiries related to bookings, tickets and travel plans
• Assist with modifications, cancellations, rebookings and refunds
• Provide information on flight schedules, baggage allowances and airline policies
• Address payment questions and booking discrepancies
• Guide passengers through delays, disruptions and schedule changes
• Record customer interactions accurately in internal systems
• Collaborate with other departments to resolve passenger requests
• Meet performance indicators for customer satisfaction and response times

Skills

Spanish (C1/C2)

English (B2)

Job description

Cross Border Talents is hiring an Airline Customer Service Specialist to support passengers, answer inquiries, and resolve issues across bookings, changes, and disruptions. Work with an international airline, delivering friendly, accurate assistance in a remote-friendly environment.

Ideal candidates communicate in Spanish (C1/C2) and English (B2), have EU citizenship or Portuguese residency, and are eager to grow in customer service within the travel industry. Remote work option is available.