Spanish-Speaking Airline Support Pro - Bookings & Helpdesk

Recruityard; Lisboa; Remote; EUR 15,000 - 19,000; Full time

Benefits offered by this job

Performance bonus up to €120/month

Meal allowance €7.63 net per working d

Welcome bonus €1,000 paid in 12 instal

Start dates flexible

Job summary

Recruityard in Lisbon seeks a Spanish-speaking Customer Support Specialist for an international airline project. You will assist customers by phone, email and chat, handling bookings, changes and cancellations, and providing accurate travel information with a friendly touch.

Key requirements include Spanish C2 and at least 6 months in a contact centre. Travel sector experience is a plus; rotations include weekends. A welcome bonus and meal allowance are offered.

Qualifications

• Spanish C2 and strong communication skills.
• Minimum 6 months of contact centre experience.
• Travel or tourism sector experience is a plus.
• Experience with GDS systems such as Amadeus, Sabre or Galileo is highly valued.
• Availability to work rotational shifts, including weekends.

Responsibilities

• Provide customer support via phone, email and chat.
• Assist customers with information, sales requests and complaints.
• Manage airline bookings, including new reservations, changes and cancellations.
• Support ticket issuance, modifications and cancellations.
• Handle sensitive or escalated customer cases when necessary.
• Provide accurate, real-time information to help customers make informed travel decisions.
• Listen to customers’ needs and provide practical, personalised solutions.
• Deliver a positive and professional customer experience throughout the interaction.

Skills

Spanish C2

Customer service

Tools

Amadeus

Sabre

Galileo

Job description

Recruityard in Lisbon seeks a Spanish-speaking Customer Support Specialist for an international airline project. You will assist customers by phone, email and chat, handling bookings, changes and cancellations, and providing accurate travel information with a friendly touch.

Key requirements include Spanish C2 and at least 6 months in a contact centre. Travel sector experience is a plus; rotations include weekends. A welcome bonus and meal allowance are offered.