Remote Airline Customer Service Specialist - Spanish/English

Cross Border Talents; Lisboa; Remote; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Meal allowance

Transportation support

Health & Life Insurance

Relocation package

Remote work

Job summary

Cross Border Talents is seeking an Airline Customer Service Specialist to assist passengers with bookings, changes and inquiries, delivering accurate information and effective solutions to ensure a smooth journey.

You will join an international team and represent a well-established airline while maintaining calm, professional support as disruptions arise. Fluency in Spanish and English, plus strong communication and problem-solving skills are essential, with remote work options in Portugal.

Qualifications

• Customer service experience in a fast-paced environment.
• Strong verbal and written communication.
• Ability to resolve issues and deescalate situations.

Responsibilities

• Handle incoming customer inquiries and assist with flight reservations, tickets and travel arrangements.
• Support passengers with booking modifications, cancellations, rebookings, and refunds.
• Provide information on flight schedules, check-in, baggage allowances and airline policies.
• Assist customers with payment-related questions and booking discrepancies.
• Guide passengers through delays, cancellations and schedule changes.
• Investigate concerns and provide solutions per airline procedures.
• Handle complaints professionally and escalate complex cases when required.
• Maintain accurate records of customer interactions in internal systems.
• Coordinate with other departments to efficiently handle requests.
• Meet performance indicators for customer satisfaction, service quality, productivity and response times.
• Stay informed about airline services and industry updates.

Skills

Analytical skills

Creative thinking

Communication skills

Job description

Cross Border Talents is seeking an Airline Customer Service Specialist to assist passengers with bookings, changes and inquiries, delivering accurate information and effective solutions to ensure a smooth journey.

You will join an international team and represent a well-established airline while maintaining calm, professional support as disruptions arise. Fluency in Spanish and English, plus strong communication and problem-solving skills are essential, with remote work options in Portugal.