Remote Airline Customer Service Specialist (Spanish)

Cross Border Talents; Lisboa; On-site; EUR 15,000 - 23,000; Full time

Benefits offered by this job

Remote work

Meal allowance

Health & life insurance

Relocation package

Transportation support

Job summary

Cross Border Talents is seeking an Airline Customer Service Specialist to assist passengers with a wide range of travel inquiries, ensuring accurate information and effective solutions throughout their journey. You will join an international team supporting an established airline, contributing to a smooth and positive passenger experience.

The role emphasizes problem solving, staying calm in a fast-paced environment, and delivering high-quality service.

Qualifications

• Fluent in Spanish (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency card.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive, and eager to learn in CS.

Responsibilities

• Handle incoming customer inquiries about flight reservations and travel arrangements.
• Assist with bookings modifications, cancellations, rebookings, and refunds.
• Provide information on flight schedules, check-in procedures, baggage allowances, and airline policies.
• Address payment-related questions and booking discrepancies.
• Guide passengers through delays, cancellations, missed connections, and schedule changes.
• Investigate customer concerns and provide solutions following airline procedures.
• Handle complaints professionally and escalate complex cases when needed.
• Maintain accurate records of interactions and update internal systems.
• Coordinate with other departments to fulfill passenger requests.
• Meet performance indicators related to customer satisfaction and response times.
• Stay informed about airline services and travel industry updates.

Skills

Spanish language

English proficiency

Analytical thinking

Communication skills

Job description

Cross Border Talents is seeking an Airline Customer Service Specialist to assist passengers with a wide range of travel inquiries, ensuring accurate information and effective solutions throughout their journey. You will join an international team supporting an established airline, contributing to a smooth and positive passenger experience.

The role emphasizes problem solving, staying calm in a fast-paced environment, and delivering high-quality service.