Remote Airline Customer Service – Bilingual Spanish/English

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation

Performance bonus

Meal allowance

Transportation support

Health & life insurance

Relocation package

Remote work

Job summary

Cross Border Talents seeks an Airline Customer Service Specialist in Lisbon to assist passengers with reservations, changes and refunds, delivering accurate information and effective solutions throughout their journey.

You will handle inquiries on schedules, baggage, check-in and policies, while supporting payments and disruptions. The role requires EU citizenship or Portuguese residency, a proactive, detail‑oriented mindset, and strong communication skills.

Qualifications

• Language proficiency: Fluent in Spanish (C1/C2) and English (B2).
• Eligibility: EU citizenship or valid Portuguese residency.
• Strong analytical, creative and communication abilities.
• Mindset: professional, detail‑oriented, proactive, eager to learn and grow in CS.

Responsibilities

• Handle passenger inquiries about reservations, tickets and travel plans.
• Assist with booking changes, cancellations, rebookings and refunds.
• Provide information on schedules, check‑in, baggage allowances and airline policies.
• Assist with payments and booking discrepancies.
• Guide passengers through delays, missed connections and schedule changes.
• Investigate concerns and provide solutions per airline procedures.
• Escalate complex cases and maintain accurate records in internal systems.

Skills

Spanish

English

Analytical thinking

Communication

Problem solving

Job description

Cross Border Talents seeks an Airline Customer Service Specialist in Lisbon to assist passengers with reservations, changes and refunds, delivering accurate information and effective solutions throughout their journey.

You will handle inquiries on schedules, baggage, check-in and policies, while supporting payments and disruptions. The role requires EU citizenship or Portuguese residency, a proactive, detail‑oriented mindset, and strong communication skills.