Spanish Airline Reservations & Support Specialist

Atlean World; Lisboa; On-site; EUR 15,000 - 21,000; Full time

Benefits offered by this job

Private Health Insurance from day one

Welcome Bonus 1000€

Career growth in multinational company

Training and personal development

Job summary

Atlean World in Lisbon is seeking a Portuguese/Spanish-speaking Customer Service Agent to join a multilingual team. You will handle bookings, assist clients via chat and social media, and manage back-office reservations with accuracy and empathy.

Ideal candidates have at least 6 months in customer service, fluent Spanish (C1) and English (B2), strong communication and decision-making skills, and the ability to complete mandatory training. Training and career progression are provided.

Qualifications

• Fluent Spanish (C1) and at least B2 English (spoken and written).
• Minimum 6 months of Customer Service experience (B2C, tourism, travel, or baggage services preferred).
• Strong communication skills, empathy, and sound decision-making ability.
• Customer-oriented, flexible, and comfortable handling sensitive situations.

Responsibilities

• Booking management: altering, cancelling, or creating new reservations.
• Assist clients via chat or social media in the after-sales process by answering inquiries regarding the reservations and attending to potential requests.
• Managing the reservations back-office (ticket issuing, modification, and cancellation of reservations).
• Give real-time, accurate information that empowers the customer to make decisions.
• Go beyond the customer's service expectations so they will remember and share their great experience.
• Listen to the customer's unique situation and acknowledge their needs.

Skills

Spanish (C1)

English (B2)

Customer service

Empathy

Communication skills

Job description

Atlean World in Lisbon is seeking a Portuguese/Spanish-speaking Customer Service Agent to join a multilingual team. You will handle bookings, assist clients via chat and social media, and manage back-office reservations with accuracy and empathy.

Ideal candidates have at least 6 months in customer service, fluent Spanish (C1) and English (B2), strong communication and decision-making skills, and the ability to complete mandatory training. Training and career progression are provided.