Bilingual Spanish Airline Support Specialist

Cross Border Talents; Lisboa; On-site; EUR 15,000 - 19,000; Full time

Benefits offered by this job

Welcome bonus

Performance bonus

Meal allowance

Job summary

Cross Border Talents is hiring a Spanish-speaking Airline Customer Service Representative to assist passengers with bookings and inquiries across channels. The role involves handling bookings, changes, ticketing, and escalated cases in a fast-paced, international environment.

Requirements include Spanish C1, English B2, and at least 6 months in a contact centre. Local candidates only; shifts include weekends with rotating hours.

Qualifications

• Spanish C1 proficiency (spoken and written).
• English B2 proficiency (spoken and written).
• At least 6 months of contact centre experience.
• Experience in customer service and ability to manage high volumes of incoming calls.
• Strong communication, active listening, and problem-solving skills.
• Empathy, resilience, and sound decision-making abilities.
• Ability to handle challenging customer situations and complaints professionally. Rotating shifts, including weekends.

Responsibilities

• Provide customer support via phone, email, and live chat.
• Assist passengers with bookings, changes, cancellations, and ticketing enquiries.
• Handle customer complaints, sales enquiries, and escalated cases.
• Provide accurate, real-time travel information and tailored solutions.
• Support back-office operations, including ticket issuance and reservation modifications.
• Manage high call volumes while maintaining excellent service standards.
• Ensure a positive customer experience through active listening, empathy, and professional communication.

Skills

Spanish (C1)

English (B2)

Contact centre exp.

Customer service

Tools

Sabre

Amadeus

Galileo

Job description

Cross Border Talents is hiring a Spanish-speaking Airline Customer Service Representative to assist passengers with bookings and inquiries across channels. The role involves handling bookings, changes, ticketing, and escalated cases in a fast-paced, international environment.

Requirements include Spanish C1, English B2, and at least 6 months in a contact centre. Local candidates only; shifts include weekends with rotating hours.