Bilingual Spanish/English Airline Customer Support - Lisbon

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Welcome bonus

Meal allowance

Performance bonus

Job summary

Cross Border Talents in Lisbon is seeking a customer service professional fluent in Spanish and English to support passengers. You will handle calls, emails, and chats, assist with bookings and inquiries, and resolve issues with a focus on customer satisfaction.

The role requires flexibility for rotating shifts, a minimum 6 months in a contact center, and the ability to manage sensitive escalations. Previous travel or tourism familiarity is a plus.

Qualifications

• Fluent in Spanish (C1) and English (B2) for written and spoken communication.
• Minimum 6 months in contact center or customer service.
• Experience handling sensitive or escalated customer cases.
• Excellent communication, empathy, and teamwork.
• Willingness to work rotating shifts.

Responsibilities

• Provide customer support by calls, emails and chat
• Handle information requests, sales inquiries and customer complaints
• Manage sensitive customer cases, including those escalated by regulatory bodies
• Manage bookings, including creating, modifying and cancelling reservations
• Support back-office operations, including ticket issuance, modifications and cancellations
• Provide accurate, real-time information to help customers make informed decisions
• Deliver positive customer experiences while exceeding expectations
• Listen actively to customers, understand their needs and provide tailored solutions

Skills

Spanish

English

GDS Sabre

Amadeus

Galileo

Tools

Sabre

Amadeus

Galileo

Job description

Cross Border Talents in Lisbon is seeking a customer service professional fluent in Spanish and English to support passengers. You will handle calls, emails, and chats, assist with bookings and inquiries, and resolve issues with a focus on customer satisfaction.

The role requires flexibility for rotating shifts, a minimum 6 months in a contact center, and the ability to manage sensitive escalations. Previous travel or tourism familiarity is a plus.