Remote Spanish Airline Customer Care Specialist

BlueView Talent; Lisboa; Remote; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & life insurance

Relocation package

Remote work

Job summary

BlueView Talent is hiring an Airline Customer Service Specialist in Portugal. You will assist passengers with reservations, changes, refunds, and inquiries, ensuring accurate information and smooth travel experiences. The role requires Spanish and English proficiency and offers relocation support and remote work options.

Join an international team and contribute to high-quality customer service while meeting KPIs and staying updated on airline procedures and policies.

Qualifications

• Fluent in Spanish (C1/C2) and English (B2) required.
• EU citizenship or valid Portuguese residency card required.
• Strong analytical and communication abilities.

Responsibilities

• Assist passengers with flight reservations, changes, and inquiries.
• Provide information on schedules, baggage, and airline policies.
• Resolve booking issues and process refunds.
• Maintain accurate records in internal systems.
• Coordinate with departments to handle passenger requests.
• Meet performance indicators for satisfaction and response times.
• Stay updated on airline services and industry updates.

Job description

BlueView Talent is hiring an Airline Customer Service Specialist in Portugal. You will assist passengers with reservations, changes, refunds, and inquiries, ensuring accurate information and smooth travel experiences. The role requires Spanish and English proficiency and offers relocation support and remote work options.

Join an international team and contribute to high-quality customer service while meeting KPIs and staying updated on airline procedures and policies.