Sofia Swedish Support Specialist | Relocation

Mercier Consultancy Group; Portugal; Presencial; EUR 20 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Relocation Package

Training Provided

Monthly Bonus

Resumo da oferta

Mercier Consultancy Group seeks a Swedish Speaking Support Specialist to assist customers in Sweden and other Swedish-speaking regions. The role requires relocation to Sofia, Bulgaria, and offers comprehensive training, health insurance, and a relocation package.

You will handle inquiries via phone, email, and chat, maintain CRM records, and collaborate with an international team to optimize service delivery. Fluency in Swedish and good English are essential.

Qualificações

• Native Swedish language is required, written and spoken.
• Strong customer-service focus and problem-solving mindset.
• Ability to work in a multinational environment and collaborate remotely.

Responsabilidades

• Deliver exceptional customer service via phone, email and chat for Swedish-speaking clients.
• Resolve complex inquiries to maintain high customer satisfaction in the support sector.
• Maintain accurate customer interaction records in the CRM system.
• Collaborate with international team members to improve service delivery processes.
• Stay updated on product knowledge to provide precise technical or general support.
• Represent the brand with professional Swedish communication and uphold standards.

Conhecimentos

Swedish language proficiency

Customer service skills

Communication skills

English proficiency

Willingness to relocate

Descrição da oferta de emprego

Mercier Consultancy Group seeks a Swedish Speaking Support Specialist to assist customers in Sweden and other Swedish-speaking regions. The role requires relocation to Sofia, Bulgaria, and offers comprehensive training, health insurance, and a relocation package.

You will handle inquiries via phone, email, and chat, maintain CRM records, and collaborate with an international team to optimize service delivery. Fluency in Swedish and good English are essential.