Greek-Speaking Customer Support Pro — Paid Relocation to Sofia

Mercier Consultancy Group; Viseu; Presencial; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully Paid Relocation

Fully Paid Training

Health Insurance

Monthly Performance Bonus

Career progression

Multicultural environment

Resumo da oferta

Mercier Consultancy Group is seeking a Greek-speaking on-site professional in Sofia, Bulgaria, with a fully paid relocation package and competitive pay. You will deliver high-quality customer support via phone, email, and chat, maintain CRM records, and collaborate with cross-functional teams in a dynamic, multinational environment.

Fluency in Greek and good English, plus a willingness to learn, are essential.

Qualificações

• Native or fluent Greek language proficiency - both spoken and written.
• Valid EU passport is required.
• Good working knowledge of English for internal communications.
• Previous experience in customer support is advantageous but training will be provided.

Responsabilidades

• Deliver high-quality support to Greek-speaking clients via phone, email and chat.
• Identify and resolve inquiries, complaints, and service requests following guidelines.
• Maintain detailed CRM records and ensure data integrity.
• Escalate complex issues to senior staff and collaborate with other departments.
• Promote customer satisfaction by timely follow-ups and KPI achievement.
• Stay updated on product knowledge to provide accurate assistance.

Conhecimentos

Greek language

Customer support

CRM systems

Communication

English proficiency

Ferramentas

CRM software

Ticketing platforms

Microsoft Office

Descrição da oferta de emprego

Mercier Consultancy Group is seeking a Greek-speaking on-site professional in Sofia, Bulgaria, with a fully paid relocation package and competitive pay. You will deliver high-quality customer support via phone, email, and chat, maintain CRM records, and collaborate with cross-functional teams in a dynamic, multinational environment.

Fluency in Greek and good English, plus a willingness to learn, are essential.