Swedish Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Portugal; Presencial; EUR 20 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Relocation Package

Training Provided

Monthly Bonus

Resumo da oferta

Mercier Consultancy Group seeks a Swedish Speaking Support Specialist to assist customers in Sweden and other Swedish-speaking regions. The role requires relocation to Sofia, Bulgaria, and offers comprehensive training, health insurance, and a relocation package.

You will handle inquiries via phone, email, and chat, maintain CRM records, and collaborate with an international team to optimize service delivery. Fluency in Swedish and good English are essential.

Qualificações

• Native Swedish language is required, written and spoken.
• Strong customer-service focus and problem-solving mindset.
• Ability to work in a multinational environment and collaborate remotely.

Responsabilidades

• Deliver exceptional customer service via phone, email and chat for Swedish-speaking clients.
• Resolve complex inquiries to maintain high customer satisfaction in the support sector.
• Maintain accurate customer interaction records in the CRM system.
• Collaborate with international team members to improve service delivery processes.
• Stay updated on product knowledge to provide precise technical or general support.
• Represent the brand with professional Swedish communication and uphold standards.

Conhecimentos

Swedish language proficiency

Customer service skills

Communication skills

English proficiency

Willingness to relocate

Descrição da oferta de emprego

Swedish Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, specializing in connecting top-tier talent with world-class opportunities across the European BPO landscape. We pride ourselves on our boutique approach to recruitment, ensuring that every candidate finds a perfect match within our network of prestigious clients offering rewarding careers.

Job Overview

We are currently seeking a motivated professional for a Swedish Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity for individuals looking to advance their career in the Customer Support Services industry while enjoying a fully supported international relocation to a vibrant European capital.

Key Responsibilities

• Deliver exceptional customer service via phone, email, and chat for Swedish-speaking clientele.

• Resolve complex inquiries, ensuring high levels of customer satisfaction within the Customer Support Services sector.

• Maintain accurate records of all customer interactions in the CRM database.

• Collaborate with international team members to optimize service delivery processes.

• Stay updated on product knowledge to provide precise and professional technical or general support.

• Act as a brand ambassador, upholding the highest standards of professional communication in Swedish.

• Contribute to team goals by achieving key performance indicators consistently.

• Native or fluent Swedish (spoken and written).

• Valid EU passport (mandatory).

• Excellent communication skills and a passion for the Customer Support Services industry.

• Ability to relocate to Sofia for this on-site Swedish Speaking Support Specialist position in Bulgaria.

• Strong problem-solving abilities and a customer-centric mindset.

• Basic proficiency in English to collaborate within our multinational environment.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure your success in the role.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus linked to your productivity and service quality.
• An exciting career path in one of the most sought-after Swedish-speaking jobs in Europe.
• And Much More…

Life in Bulgaria

Bulgaria is a hidden gem that combines a rich, ancient history with a modern, fast-growing economy, making it an ideal destination for your next career move. As you settle into one of our many jobs in Bulgaria, you will experience a Mediterranean-influenced climate, beautiful mountain landscapes, and a thriving social scene that is both welcoming and affordable.

Choosing to live in Bulgaria offers an unparalleled quality of life, where high-end amenities meet a low cost of living. From the vibrant culture and world-class culinary experiences in Sofia to the ease of our relocation program, we ensure that your transition to starting your Swedish-speaking job in Bulgaria is seamless, exciting, and rewarding.