French-Speaking Support Specialist — Relocate to Sofia

Mercier Consultancy Group; Portugal; Presencial; EUR 28 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Fully paid training

Health insurance

Relocation package to Bulgaria

Monthly performance bonus

Signing bonus €1,500

Resumo da oferta

Mercier Consultancy Group is sourcing a French Speaking Support Specialist to join a Sofia-based client services team. You will handle technical and functional inquiries from international clients via phone, email, and chat, delivering clear solutions with empathy and precision.

The role requires native or fluent French, strong English, and willingness to relocate to Bulgaria. The company offers full training, health insurance, a relocation package, and a competitive monthly salary based on

Qualificações

• Native or fluent French (spoken and written).
• English proficiency for corporate reporting and internal communication.
• Prior experience in Customer Support Services or related BPO is advantageous.

Responsabilidades

• Provide high-quality technical and functional support to French-speaking customers via phone, email, and live chat.
• Represent major international brands with professional, empathetic communication.
• Troubleshoot inquiries and resolve service-related issues accurately and efficiently.
• Maintain detailed case documentation in the internal database for tracking and quality.
• Collaborate with cross-functional teams to escalate complex technical issues.

Conhecimentos

French-speaking

Problem solving

Customer-centric

Interpersonal skills

BPO experience

Descrição da oferta de emprego

Mercier Consultancy Group is sourcing a French Speaking Support Specialist to join a Sofia-based client services team. You will handle technical and functional inquiries from international clients via phone, email, and chat, delivering clear solutions with empathy and precision.

The role requires native or fluent French, strong English, and willingness to relocate to Bulgaria. The company offers full training, health insurance, a relocation package, and a competitive monthly salary based on