Finnish-Speaking Customer Support Agent — Relocate to Sofia

Mercier Consultancy Group; Portugal; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Comprehensive Health Insurance

Fully Paid Training

Monthly Performance Bonus

Career Development Opportunities

Modern Workplace

Job summary

Mercier Consultancy Group is actively sourcing a Finnish Speaking Customer Service Agent for an on-site role in Sofia, Bulgaria. You will handle premium customer support via phone, email and chat in Finnish, collaborate with international colleagues, and contribute to achieving KPIs.

The position includes fully paid relocation, comprehensive health insurance, paid training, and a monthly performance bonus. English proficiency and EU work rights are required, and prior customer-facing experience

Qualifications

• Native or fluent Finnish (spoken and written).
• EU work rights (passport or permit) mandatory.
• Proficiency in English to engage with a global team.
• Strong communication skills and a passion for customer support.
• Ability to relocate to Sofia for an on-site role in Bulgaria.
• Previous customer-facing experience is advantageous.

Responsibilities

• Deliver premium customer assistance via phone, email, and chat to Finnish-speaking clientele.
• Resolve complex inquiries, ensuring high levels of customer satisfaction.
• Maintain detailed records of customer interactions for data accuracy.
• Collaborate with international team members to improve support workflows.
• Participate in ongoing training to master product knowledge and service protocols.
• Achieve individual and team-based KPIs to maximize performance.
• Represent the client brand with professionalism, empathy and a solution-oriented mindset.

Skills

Finnish

English proficiency

Communication skills

Customer-facing experience

Job description

Mercier Consultancy Group is actively sourcing a Finnish Speaking Customer Service Agent for an on-site role in Sofia, Bulgaria. You will handle premium customer support via phone, email and chat in Finnish, collaborate with international colleagues, and contribute to achieving KPIs.

The position includes fully paid relocation, comprehensive health insurance, paid training, and a monthly performance bonus. English proficiency and EU work rights are required, and prior customer-facing experience