Senior Application Production Support Engineer (Hybrid)

Axians Portugal; Lisboa; Hybride; EUR 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Health insurance

Employee assistance program

Résumé du poste

Axians Portugal is seeking a Senior Application Support Engineer to ensure stability and performance of business-critical applications in a hybrid Lisbon role. You will monitor environments, manage releases, automate tasks, and collaborate with IT and business teams.

The position requires 11+ years in production support, strong English, and on-site availability in Lisbon. Join Axians to contribute to operational excellence, service quality, and continuous improvement while enjoying a balanced

Qualifications

• 11+ years in application or production support.
• Experience supporting business-critical apps in complex environments.
• Strong troubleshooting and autonomous work style.
• Hybrid model availability (50% office / 50% remote) and on-site Lisbon when required.
• Advanced English (written and spoken).

Responsabilités

• Provide technical and functional support to users and stakeholders to ensure high service availability.
• Monitor application environments and supervise processes, workflows, and batch operations.
• Manage releases, deployments, and integrations.
• Analyse incidents, identify root causes, and implement preventive measures with automation.
• Maintain technical documentation and procedures.
• Collaborate with business teams to understand IT needs.
• Contribute to continuous service improvement by analyzing performance and user experience.
• Support change requests and ensure compliance with processes and remediation plans.
• Share knowledge through documentation and training.
• Provide on-call and weekend/holiday rotation support.

Connaissances

Application production support

IT operations

Scripting & automation

Windows & Linux

Networking basics

English (advanced)

Outils

Oracle SQL

Ansible

DevOps practices

Release management

Monitoring & incident management

Description du poste

Axians Portugal is seeking a Senior Application Support Engineer to ensure stability and performance of business-critical applications in a hybrid Lisbon role. You will monitor environments, manage releases, automate tasks, and collaborate with IT and business teams.

The position requires 11+ years in production support, strong English, and on-site availability in Lisbon. Join Axians to contribute to operational excellence, service quality, and continuous improvement while enjoying a balanced